Corrective actions are specifically aimed at improving methods and processes, responding to system failures, minimizing the harm caused by accidents, streamlining workflow, increasing efficiency and effectiveness, and formulation of the appropriate preventive measures.
After the occurrence of an incident in the workplace, you are required to plan, create a team, describe the problem, take the interim containment actions, analyze the root causes of the problem, formulate the necessary corrective actions, and then implement them. A follow up is always recommended to ensure that the plan is effective. Establish any necessary alterations to prevent the occurrence of such-like conformity in the future.
It's important in any corrective action workflow to have a process that informs your employees of any changes as a result of the corrective action in order to keep them updated and express your commitment to healthy workplace practices.
A best practice corrective action form might include the following high level information:
- Individual and team responsibilities
- Formal documentation to attach
- A clear description of the identified problem at hand.
- Definition of the desired state of the organization and immediate solutions for improvement
- A list of the procedures that need to be implemented to shift from the problematic situation towards the desired state.
After the implementation of the corrective action plan, put in place preventive actions; the measures that usually eliminate the potential root causes of the problems.
Once nonconformity or an incident occurs in the workplace, the management of the organization needs to take the necessary steps to fix it. Implementing the necessary corrective actions after the occurrence of an incident ensures that the workplace is very safe, enjoyable, and functional for your employees.
For instance, putting out a fire in an office in the organization is an action for eliminating the fire problem that has occurred. But a corrective action, however, will eliminate the root causes of the issue such as fixing faulty wiring to prevent the occurrence of fire in the future.
Incident investigation analysis from a corrective action
The incident investigation analysis and data will be of no use if you fail to follow up with the corrective procedures for rectifying the root causes of the accidents. The failure to formulate corrective actions just poses the workplace to more accidents and damage which might even lead to costly and severe effects compared to the first occurrence. In addition to that, incidents occurring more than once aren't just accidents but synthetic problems that adversely affect the organization's bottom line, morale, and even its reputation.
DESIGNING A CORRECTIVE ACTION FORM
When building a corrective action form, its important that you capture the right and enough information for the corrective action to be meaningful and contribute to the improved safety of your workplace.
When establishing a corrective action fuction for your reporting, you might include:
Live corrective action register
Real-time registry of all current and outstanding corrective actions
What happened, why did it happen, why won't it happen again
Who is actioning the corrective action?
Multiple corrective actions required?
Deep Reporting and Metrics
Deep dive into corrective action analytics and trends
VIEW AN EXAMPLE CORRECTIVE ACTION FORM
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CREATE YOUR OWN CORRECTIVE ACTION FORM
No two organisations are the same, it's critical that your corrective action form reflects what you need for you specific workplace and custom requirements of your workforce.
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